shipping and delivery
We are pleased to offer free Australian delivery on all orders over $150 using Star Track Premium.
For orders under $150, we charge a $9.99 flat-rate for delivery using Star Track Premium.
Orders placed before 2pm AEST (business days) will be received between 1-2 working days for metro areas, and between 2-5 working days for regional areas.
We aim to dispatch all orders placed before 2pm AEST (working days only) same day. If your order is placed after 2pm AEST, it will be dispatched the following working day.
Star Track Premium is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If this method is chosen and your parcel is stolen, we cannot be held accountable. Please contact our customer service department if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.
Unfortunately we do not offer overseas shipping at this time. Apologies for any inconvenience caused.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
acceptance of the goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
change of address
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through firstname.lastname@example.org immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.