FAQS

What forms of payment do you accept on Tigerlily Online?

We accept PayPal, American Express, Visa, and MasterCard Credit Cards, as well as AfterPay.

Do you accept Gift Cards on Tigerlily Online?

No unfortunately. Currently we only offer Tigerlily Gift Cards instore. Gift Cards purchased instore may only be used instore.

Do you ship internationally?

No. At this stage we only offer express shipping within Australia. For more details on our shipping policy and prices please visit our shipping page by clicking here.

My order was confirmed but I have been contacted that an item is out of stock. Why is this?

On the rare occasions an item at our Fulfilment Centre may be damaged or missing and we will only find out when we go to pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item if this should happen.

I’m trying to locate my order. How do I track my parcel?

Orders placed before 12pm AEST on weekdays are shipped that day. You will receive a shipping confirmation email as the order is processed through our despatch system and this email will have a link to Track Your Order. Tracking data will not update until later that night, so don’t be worried if your tracking link doesn’t work right away. All packages are sent using Star Track Premium. To check its progress click here and enter your tracking number. If you have any further questions regarding shipping, please visit our shipping page or contact customer service by clicking here.

How much do you charge for delivery?

We are pleased to offer free Australian delivery on all orders over $150 using Star Track Premium. For orders under $150, we charge a $9.99 flat-rate for delivery using Star Track Premium. For more details on our shipping policy please visit our shipping page by clicking here.

How long will my order take to arrive?

Orders placed before 12pm AEST (business days) will be received between 1-2 working days for metro areas, and between 2-5 working days for regional areas. We aim to dispatch all orders placed before 12pm AEST (working days only) same day. If your order is placed after 12pm AEST, it will be dispatched the following working day. You can track the status of your delivery using the Track Your Order link in your shipping confirmation email. For more details on our shipping policy please visit our shipping page by clicking here.

How are your products delivered?

Tigerlily Online uses Star Track Premium for all regular sized orders. Orders placed before 12pm AEST (business days) will be received between 1-2 working days for metro areas, and between 2-5 working days for regional areas.

Do I need to do stay home to accept delivery?

No. All Tigerlily Online orders are shipped with authority to leave. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, Tigerlily takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an alternate address such as your work address.

Can I collect my order at a Tigerlily store?

No. Unfortunately at this stage all online orders must be sent to a nominated address or PO Box.

How do I place a PayPal Order?

Simply browse the Tigerlily Online Store and add the items you want to your cart. When proceeding through the checkout process, select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from Tigerlily Online to confirm the details of your order.

How do I return a product?

Your invoice (shipped with your order) has instructions that explain the return process. If you are unsure of how the process works you can find more information by clicking here or you can contact our customer service team for assistance.

I’ve sent some items back from my order. Have you received them?

If you return your items via Express Post they will normally arrive to our warehouse the next day and be processed within 48 hours for refund. You will receive an email from our returns department to notify you when the return has been processed. Please check your inbox to see if you have received this email from us. Returns sent via regular post can take 1-14 days in some cases, so please allow at least 7 days for us to receive your goods before contacting.

I'm returning some items from my order. Who pays for the returns shipping?

Unfortunately, we don't offer a free returns service. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team to arrange a return postage label. For further in depth information on warranties and faulty items, please contact our customer service team.

Why has my credit card has been charged an additional small amount?

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held. Some credit cards may be subject to a $1 authorisation check which will be released back to you. Some orders may be subject to small charge verification before they are approved for shipment. In these cases, a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.

How do I apply for a position with Tigerlily?

Once you have found a position that is of interest to you, send a Cover Letter and your CV to admin@tigerlilyswimwear.com.au. Make sure to include the position title within your email subject line. Good luck!

When is a size/product coming back into stock?

We understand that you can find an item you love only to find your size is no longer in stock. In order to keep our styles fresh, we generally don’t reorder sold out sizes or restock styles that have sold out. The best way to stay in touch with the latest styles and all new arrivals is to sign up to the Tigerlily News. For more details and to sign up, please click here.

I need help with the sizing of a product. Where do I find this information?

All products on the site have a Size Chart link above the size selection. By clicking this link, you will be taken to the relevant sizing information for that product category. These size charts are only a guide, but can give you a better idea of what size you might be. If you would like specific sizing information for a product you can email CustomerService@tigerlilyswimwear.com.au and one of our team can measure your requested item and get back to you.

Where are your store locations?

We have many stores and stockists around Australia plus our online store. For more details and to find your closest store, please visit our store locations page by clicking here.

Where can I learn more about Tigerlily?

Check us out on Facebook

Follow us on Instagram

Have a read of our Blog

View our latest pins on Pinterest

Or simply sign up to our newsletter and be the first to know about everything Tigerlily. Click here to sign up.

How can I contact you?

Our online store customer support is available 8am-6pm AEST Monday – Thursday, and 8:30am-5pm AEST Friday.

Contact us by phone on 1300 664 265 or send us an email 24/7 at customerservice@tigerlilyswimwear.com.au.

Our head office postal address is:

Tigerlily

2/32 Ralph St,

Alexandria NSW 2015

AUSTRALIA

Note: No online orders will be accepted at this address.

Competition

Broadway Store Opening

Terms and Conditions of Entry

General

  1. Information on how to enter and prizes form part of the Terms and Conditions of Entry. Entry into this competition is deemed acceptance of these Terms and Conditions.
  2. To the extent of any inconsistency between these Terms and Conditions and any other reference to this competition, these Terms and Conditions prevail.

Who can enter

  1. Subject to the clauses below, entry is open to all residents of Australia who have fulfilled the requirements set out below ('Eligible Entrants').
  2. Employees, and their immediate families, of the Promoter, associated agencies and companies, contractors or individuals are not eligible to enter this competition. Immediate family means any of the following: spouse, ex-spouse, defacto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or 1st cousin.
  3. Any entrant who is under the age of 18, as of the date of entry, must obtain the prior permission of their legal parent or guardian over the age of 18 to enter. The parent or guardian may be called to verify their consent and may be required to sign a release at the discretion of the Promoter. The release may also require the entrant's parent or guardian to accept responsibility for the acts and forbearances of the entrant. The release must be completed with the full name, address and telephone number of the entrant's parent or guardian. Failure to provide such proof, particulars or releases will immediately invalidate the entrant's entitlement to any prize, subject to State and Territory legislation.
  4. The Promoter is Tigerlily Aust Pty Ltd (ABN 12 617 502 904) (the 'Promoter'). The Promoter's address is 2/32 Ralph Street, Alexandria , NSW 2015.

 

How to enter

  1. To enter Eligible Entrants must, during the Promotional Period (defined below) sign up to our newsletter via entry forms in store at Tigerlily Broadway at Shop 308 Broadway Shopping Centre1 Bay St Broadway NSW 2007
  2. By submitting an entry into this competition entrants consent to receive promotional and other marketing messages from the Promoter (including messages sent electronically for an unlimited period of time). Entrants will be able to opt-out at any time by following the instructions included in each message sent by the Promoter.
  3. Entries must provide contact details on request to be eligible to win. Entrants may only enter in their own name. Inaudible, incomprehensible, illegible, and incomplete entries may be deemed invalid.

 

Number of Entries permitted  

  1. Only one entry per person will be permitted. Entrants found to be submitting multiple entries may have all entries invalidated.  

 

Open, Close, Draw and Publish dates

  1. The competition commences on 16/09/2017 at 09:00 AM and closes 22/09/2017 at 05:00 PM ('Promotional Period'). All times noted in these Terms and Conditions are local times, based on the location of the Promoter. If any draw date falls on a public holiday, as defined in the state of the Promoter, that draw will be conducted on the next business day. Entries must be received by the Promoter prior to the competition close date and time.
  2. The winners will be the first valid entries drawn at Promoter's Premises at 2/32 Ralph Street, Alexandria, NSW 2015 on 22/09/2017 at 05:00 PM. The Promoter will ensure that all entries have an equal chance of winning a prize.
  3. The winners will be notified by email within two business days of the draw. Their names will also be published on 22/09/2017 at https://tigerlilyswimwear.com.au/ for 28 days.
  4. Prizes (or in the case of vouchers, prize confirmations) will be sent within 28 days of the draw.
  5. The Promoter may conduct such further draws on 23/12/2017 (at 11:00 at Promoter's Premises at 2/32 Ralph Street, Alexandria, NSW 2015) as the original draw in order to distribute any prizes unclaimed by this date, subject to State and Territory legislation. Winners of any further draws will be notified by email within two business days of the draw. Their names will also be published on 30/12/2017 at https://tigerlilyswimwear.com.au/ for 28 days.

 

Prize on offer

  1. The total prize pool is valued at up to $1050 (Including GST), as at 20/09/2017.
  2. The total number of competition winners in this competition is seven. The prizes on offer are:

 

 

Number of winners

Prize description

Value of each

7

$150 gift card to be used in Tigerlily stores.

Note: Prize cannot be redeemed for cash. Gift cards to be collected in store.

150

 

        

 

Further Terms and Conditions

  1. Any entrant found to have used a third party (including online competition entry site) to enter on their behalf will have all entries invalidated and any claim they have to any prize will be invalidated. If such an entrant is awarded a prize and then found to have breached this clause, the entrant must immediately return any prize awarded. The Promoter has sole discretion to determine if this clause has been breached by any entrant. The Promoter reserves the right to request whatever documentation it deems necessary to confirm if the entrant has breached this clause. An entrant must provide any requested documentation to the Promoter upon request. The Promoter reserves the right to disqualify any entrant who provides false information or who seeks to gain an unfair advantage or to manipulate this competition.
  2. Any entrant found to be entering incorrect contact details, including incorrect email contact details, will have all entries invalidated and any claim to any prize will be invalidated. If such an entrant is awarded a prize and then found to have breached this clause, the entrant must immediately return any prize awarded. The Promoter has sole discretion to determine if this clause has been breached by any entrant. The Promoter reserves the right to request whatever documentation it deems necessary to confirm if the entrant has breached this clause. An entrant must provide any requested documentation to the Promoter upon request.
  3. If the prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to State and Territory legislation. Cash will not necessarily be awarded as a substitute. It is a condition of accepting the prize that the winner must comply with all the conditions of use of the prize and prize supplier's requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
  4. The Promoter highly recommends a current residential street address be provided when requested for ease of correspondence and potential prize delivery. The Promoter makes all reasonable efforts to deliver prizes to the addresses provided by competition entrants. The Promoter cannot guarantee that any prizes returned to the Promoter due to non-delivery at the provided address will be re-sent to the prize winner.
  5. The Promoter reserves the right to request winners to sign a winner's deed of release (and indemnification) or any other relevant forms or agreements that the Promoter deems necessary, to provide proof of identity, proof of age, proof of residency at the nominated prize delivery address and/or proof of entry validity (including phone bill) in order to claim a prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.
  6. The Promoter reserves the right to conduct a redraw in the event that an entrant, claiming to be a winner, is unable to satisfy these Terms and Conditions or has breached these Terms and Conditions.
  7. The Promoter's decision in relation to any aspect of the competition is subject to State and Territory legislation but also final and binding on each person who enters. No correspondence will be entered into. No responsibility is accepted for late, lost or misdirected entries. Prizes are subject to availability, not transferable or exchangeable and, with the exception of cash prizes, cannot be taken as cash. Prizes will be sent to the winner's nominated address as stated in their original entry. The Promoter and their associated agencies, and companies associated with this promotion will take no responsibility for prizes damaged or lost in transit.

 

Privacy Collection statement

  1. By submitting an entry into this competition entrants consent to receive promotional and other marketing messages from the Promoter (including messages sent electronically for an unlimited period of time). Entrants will be able to opt-out at any time by following the instructions included in each message sent by the Promoter.
  2. The Promoter and its related entities collect entrants' personal information for the purpose of conducting and promoting this competition (including but not limited to determining and notifying winners). The Promoter may disclose personal information collected to an agent who is engaged to conduct the competition draw and for prize fulfilment. The Promoter may also disclose personal information collected to Australian regulatory authorities, such as the regulators of trade promotions. The Promoter will otherwise handle your personal information in accordance with its Privacy Policy available at https://tigerlilyswimwear.com.au/pages/privacy-policy. You may request access or to update your personal information or lodge a complaint by writing to The Privacy Officer, Tigerlily Aust Pty Ltd (ABN 12 617 502 904) of 2/32 Ralph Street, Alexandria , NSW 2015.

 

Copyright, Statutory guarantees, Waiver and liability

  1. All entries and any copyright subsisting in the entries become and remain the property of the Promoter who may publish or cause to be published any of the entries received.
  2. In participating in the prizes, the winners agree to participate and co-operate as required in all editorial activities relating to the Competition, including but not limited to being interviewed and photographed. The winners (and their companions) agree to granting the Promoter a perpetual and non-exclusive licence to use such footage and photographs in all media worldwide, including online social networking sites, and the winners (and their companions) will not be entitled to any fee for such use.
  3. Prize-winners are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of that prize.
  4. The Promoter (subject to State and Territory legislation) reserves the right to amend, cancel or suspend this competition if an event beyond the control of the Promoter corrupts or affect the administration security, fairness, integrity or proper conduct of this competition. The Promoter will disqualify any individual who has tampered with the entry process or any other aspect of this competition. In particular, computer generated entries and the use "scripting" is not permitted and will not be accepted.
  5. Any cost associated with accessing the promotional website is the entrant's responsibility and is dependent on the Internet service provider used.
  6. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia ('Non-Excludable Guarantees').
  7. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Entrant; or (f) use of a prize The Promoter (including its' officers, employees and agents) excludes all liability for any loss (including, without limitation, indirect, special or consequential loss or loss of profits or opportunity), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this competition including taking or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law), including the Non-Excludable guarantees. Any change in value of the prize occurring between the publishing date and date the prize is claimed is not the responsibility of the Promoter.